Payouts and Costs
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      What if I did not receive my money in time?

      receiving payouts

      If you didn't receive your payment in the corresponding time (Fast payout – 3 business days / Slow payout – 30 days), your payment might got returned to us.

      The most common reasons for returned funds are:

      • the beneficiary's account has been closed
      • the beneficiary's account number is incorrect
      • the beneficiary's SWIFT/BIC code is incorrect
      • the beneficiary's name does not match the account number

      Hopefully these will help you understand and solve the problem. After checking the criteria above, you can resubmit the payment.